Policies & Etiquette

MEMBER GUEST PASSES:
Members are allowed one guest pass per month. Guests must be new to the studio. To register your guest, please have them create an account with us online. Once they’ve created an account, please email us at hello@grassrootsyogaventura.com or call us at 805.628.3676 and let us know which class you plan on bringing them to.

PRE-REGISTRATION POLICIES:
Preregistered spots are held until 5 minutes before class begins. If you are not signed into class by then, your spot may be given to someone on the waitlist. Please de-register yourself from class if you can not make it to avoid any cancellation fee and to make room for someone on the waitlist. You may cancel any class reservation online or in our class app. It is highly encouraged to use our simple online registration system to schedule and cancel classes.

PURCHASE POLICIES:
Class and workshop purchases are non-transferable and non-refundable. All class packages and passes are activated on the date of first use (not the date of purchase). All single class purchases will remain on your account as a credit if you are unable to attend class. Extensions on passes may be granted to those facing unexpected medical complications. Extensions are not guaranteed and made on a case by case basis. All requests to extend or cancel passes must be made with management by emailing hello@grassrootsyogaventura.com

LATE ENTRY & EARLY DEPARTURE ETIQUETTE:
A 10-minute grace period is allowed for late entries with the exception of our meditation classes and workshops. Please enter quietly through the back entrance to the practice space. Please respect the authority and discretion of the front desk staff—they have the best interests of the entire group in mind. If you need to leave early, please let the instructor know before class begins and leave quietly through the back exit of the practice space.

STUDIO ETIQUETTE:

Arrival: Please try your best to arrive to class 10-15 minutes early.

Shoes: Please remove your shoes and silence your cell phone upon entering the studio. Absolutely no shoes are allowed in the practice space. Please make sure you leave with the shoes you came with.

Props: Please check the whiteboard at the entrance to the practice space to see what props your instructor would like you to have for class. All props are provided by the studio and can be found at the back of the practice space. All blocks must be wiped down with our prop cleaner before returning them to the prop shelf.

ALTAR ETIQUETTE:
We love when our students make offerings to our community altar! You are welcome to offer anything you personally connect with or is deserving of some extra love and energy from the collective. Any offerings left during our monthly altar clearing will either be discarded with care and gratitude, donated, moved to lost & found, or placed back on the altar. We are not responsible for any lost or stolen items.

MAT STORAGE POLICY:
Mat storage is free Grassroots Pass Members! All members wishing to store their mat must pick up an ID tag from the front desk. Any unmarked mats will be moved to the lost&found.

LOST&FOUND POLICY:
Any personal items left at the studio overnight, excluding altar items, will be moved to the lost & found. The lost & found is cleaned out frequently. Before clean outs, we will post an alert at the front desk and around the studio. If you forgot something at the studio, please call us at 805.628.3676 and ask us to set it aside for you at the front desk. We are not responsible for any lost or stolen items.

LOCKER ROOM ETIQUETTE:

Due to the California Drought, please limit your showers to 2 minutes. And as always, be considerate of those who are waiting to use the shower after you. Please bring your own lock for the lockers. No overnight storage. Any forgotten or left locks after 2 days will be cut and all items will be donated or discarded. Feel free to store your stuff in the open cubbies inside the locker rooms or in the lounge. We are not responsible for any lost or stolen items.

PARKING:
Feel free to park in our shared parking lot at the corner of E Main St. and Jordan St. Please do not park in Mission Animal Hospital’s marked parking stalls or block our residential neighbors’ driveways. Additional public parking is on Jordan St. and Seaward Ave.

If you reduce your carbon footprint by walking or riding your bike, you can rent a yoga mat for free! Park your bike at our bike rack by the front door.